cooperburnett

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Contact CooperBurnett Solicitors
COOPERBURNETT - LEGAL & REGULATORY INFORMATION

This site is operated by CooperBurnett LLP of Napier House, 14-16 Mount Ephraim Road, Tunbridge Wells, Kent TN1 1EE. You can contact us by email at enquiries@cooperburnett.com

NAME & LEGAL STATUS

CooperBurnett LLP is a limited liability partnership registered in England and Wales under registered number OC390024. Its registered office is: Napier House, 14-16 Mount Ephraim Road, Tunbridge Wells, TN1 1EE. Authorised and regulated by the Solicitors Regulation Authority. As solicitors, we are subject to rules and principles of professional conduct, details of which can be found on the Solicitors Regulation Authority's website. Our SRA number is 611837.

We use the word "partner" to refer to a member of the LLP, or an employee or consultant with equivalent standing and qualifications.

No reference on this website to a "partner" is to imply that any person is carrying on business with others in partnership for the purposes of the Partnership Act 1890. A list of the members of the LLP is available for inspection at the registered office. Persons described on this website as partners are not necessarily members of the LLP.

CooperBurnett LLP is represented by The Law Society.

PROFESSIONAL INDEMNITY INSURANCE

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our Professional Indemnity Insurance is provided by Allianz Global Corporate & Specialty SE whose registered address is Allianz House, 60 Gracechurch Street, London, EC3V 0HR. Please contact our Practice Manager for further details of insurance and how to contact the insurers. Our policy covers the part of our practice that is carried on at our offices in England.

VAT NUMBER

Our VAT number is GB284 8965 91.

COMPLAINTS

We will provide you with details of our complaints handling procedure on request. If you do have cause for dissatisfaction or complaint, please make it known. Only in this way can we correct any problem pretty well as soon as it arises. You should raise it with the fee earner responsible for the day to day handling of your case in the first instance. They will liaise where appropriate with the partner with overall responsibility for the department, whose name will have been notified to you, and they will try to resolve it with you. If for any reason this is not successful, please then raise it with the partner with overall responsibility for the matter unless you have already had direct contact with him. If this in turn is unsuccessful, you should appeal to our Complaints Partner, Joseph Oates, (or if the problem is connected with him to Victoria Sampson) and this appeal should be in writing, specifying the items complained of. We will investigate it as quickly as possible, and we will then give you details in writing of the investigation, and our findings, together with any further comments and explanation which we believe to be appropriate. If you are still not satisfied, then you may be able to raise the matter with the Legal Ombudsman who can be contacted at P O Box 6806, Wolverhampton, WV1 9WJ or by email at enquiries@legalombudsman.org or by telephone on 0300 555 0333. The Legal Ombudsman will usually expect you to allow us at least eight weeks to resolve any complaint. Please note that complaints to the Legal Ombudsman should normally be made within six months of receiving a final written notice from us about your complaint. Please see www.legalombudsman.org.uk for further information about the time frame and eligibility for the Ombudsman service. There may also be a right to object to a bill by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or part of the bill remains unpaid, we may be entitled to charge interest. Our in-house complaints procedure is administered in accordance with the SRA Code of Conduct for Firms, which can be found on the SRA's website at www.sra.org.uk/handbook. Alternatively, if we are unable to settle your complaint under our internal complaint process we will agree to use Pro Mediate who are an approved organisation for this purpose. Pro Mediate can be contacted via www.promediate.co.uk or 0203 621 3908 or 0782 796 1764. This information will also be available on our website. Please note that the time limits for contacting an alternative dispute resolution approved body will be different from the time limits for contacting the Legal Ombudsman. We shall remind you of this at the time we write to you in the event that we have been unable to resolve directly with you any complaint.

The information contained in this website is for guidance only. Please seek professional legal advice for your own personal circumstances.

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